- What time is check-in/check-out?
- Check-in time is 15:00, check-out time is 12:00.
- Can I early check-in?
- Your check-in may be earlier, depending on the cleaning status of the room. Please contact the staff.
- Can I extend check-out time?
- "It is possible depending on the reservation status.
The extension fee is ¥1,000 per hour and after 17:00 you will be charged the amount of one stay.
Please contact the staff."
- "Can you hold my luggage until check-in time and after check-out? "
- "If you are staying at our hotel, please send it to the hotel’s address.
HIYORI Ocean Resort Okinawa
1055-1 Onna-son Nakadomari, Kunigami-gun, Okinawa 904-0415
- “After check-out”
- After check-out, we will store your luggage at reception. Manage your valuables.
- Can I see the sea from the room?
- Yes, all rooms have an ocean view.
- Can I smoke in the room or on the balcony?
- "No, smoking is prohibited in the room. The smoking area is located on the 1st floor.
If smoking or cigarette butts are found in the room, a cleaning fee of ¥50.000 will be charged."
- What is not cleaning or simple cleaning?
- Our HIYORI Ocean Resort Okinawa hotel has taken various measures to protect the natural environment. That way you can cooperate by choosing "No cleaning for today" or "Please pick up the trash and organize the bed". For more details ask at reception. For your cooperation, you will receive a ticket that can be used inside the hotel.
- I have 2 rooms booked. Could you put us next to each other?
- When booking online, write your request in the comments box, or contact us by phone in advance. We will be handling your request. Depending on the occupancy status of the rooms, we may not be able to process your request.
- How are the beds when there are 3 or more people staying?
- The Twin Bed Room contains 2 single beds. In case of 3 people, we can provide an extra bed and a sofa bed. The bed making of the sofa bed made by the guest.
- How size are the beds?
- "Twin Bed, 120cm x 203cm
Extra Bed, 100cm x 185cm
Sofa Bed, 100cm x 200cm
Twin Bed and Extra Bed are from Simmons brand."
- What kind of amenities and equipment are there in the bathroom?
- "The types of amenities are of organic Italian origin, include body soap, shampoo, conditioner, basic cosmetics (cleansing, facial soap, lotion, milk lotion), toothbrush, hair rubber, hair brush, cotton, swab and towel.
Equipment includes a Nanoe hairdryer, hair straightener and magnifying glass.
In the Ladies Plan we also offer a facial pack and bath salts."
- I would like to work or listen to music in my room or on the terrace. Are the facilities in place?
- On the terrace there are tables and chairs. There is also power supply, extension so you can use the computer and work quietly. To listen to music, we offer the speakers via Bluetooth.
- I would like to cook in the room, would the hotel lend me kitchen utensils, cutlery and spices?
- All rooms have a kitchen with two IH stoves. We provide pots, pans, cutlery, forks, knifes and chopsticks. Condiments can be rented (fees apply).
- Do you have washing powder, detergent and sponge in the room?
- Yes, we have.
- What kind of breakfast is it?
- The buffet style and organic breakfast. Contains açai boll, salad with Okinawan vegetables, homemade gluten-free bread, Agu pork. You can enjoy various genres of cuisine from American to Okinawan.
- Do restaurants need reservations?
- We do not accept reservations for breakfast. It is possible to make reservations for lunch, coffee and teppanyaki. Regarding the barbecue, the operation depends on the weather, advance reservations from 8 am of the day.
- What types of restaurants are there inside the hotel?
- "Hillside Grill Restaurant" is the main dining area offering international cuisine, "Sunset Steak House" is a restaurant where Okinawan beef is grilled at sunset. "Island BBQ Restaurant" you can enjoy fresh products harvested from the sea and mountains, while contemplating the starry sky. "Hillside Bar & Lounge" we offer cocktails with herbs and fruits produced by the region. In the "Poolside Bar" you can enjoy light meals. "Deli & Sweets" you can do take-out. There are 8 styles of meals that can be enjoyed at the hotel.
- Are there age restrictions for restaurants?
- Only Teppanyaki "Sunset Steak House" has restrictions for guests under 10 years old.
- I would like to use the restaurant for a celebration or birthday. Is it possible to provide a cake, etc.?
- We can arrange homemade cakes, bouquet arrangements, message arrangements for desserts with reservations by phone or email. We are waiting for your contact 3 days before your arrival.
- Can I use the restaurant without staying at the hotel?
- Can I use the restaurant without staying at the hotel?
- How do you deal with allergies?
- Please contact the restaurant in advance.
- Do you have coin laundry?
- All rooms are equipped with washing machines and dryers. We also provide 2 sets of detergent for you to use in your room.
- Do you have ice machine?
- All rooms are equipped with a fridge-freezer, and at 4F・7F・10F there have ice machines. Please use the ice bucket. If you need ice cubes (¥500), please contact reception and we will take it to your room.
- Do you have pool?
- There is an indoor pool that can be used in all seasons and an ocean terrace pool (outdoor) that can be used in summer.
- Do you have a private beach?
- The hotel does not have a private beach, but there are many beaches around.
- Do you have public bath?
- "We have ""Hiyori no Yu"". You can check the congestion status of the public bath from the TV in your room before you leave. Be sure to bring your room key.
Sauna is also available. There has a dry sauna in the men's public bath and an aromatic steam sauna in the women's public bath. We also have the semi-open bath, where you can enjoy the starry sky at night."
- Is there a charge for parking?
- Parking is charged. ¥1,100 (tax included) per night. There is also a valet service (¥1,100 including tax). Contact us.
- Is there a convenience store in the hotel?
- Yes, there is a convenience store in the hotel. We operate from 7:00 to 22:00, so please feel free to use it.
- Is there a space where we can hold a meeting?
- We have an event room. ¥20,000 for 2 hours. (¥10,000 for 1 hour extension). Available from 10:00 to 17:00. We also have rental equipments.
"About children "
- Is it necessary to make a reservation for a child who can share a bed with me?
- The age limit for sharing a bed with a parent or guardian up to 5 years old reservation is possible, 2 people per room. In the case of a plan with breakfast, it is also free for children up to 5 years old.
- "Is there crib, baby carriage for rent? "
- Baby bed, baby carriage, bed protection rail, etc. are available for rent. Limited quantities, please reserve.
- When using the restaurant, where can I disinfect the baby's bottle?
- Near the entrance to the restaurant there is a nursing room with a specific water filter to prepare milk.
- Is there a diaper changing table in the common area?
- There is a multipurpose toilet at the entrance of the restaurant. We have a folding diaper changing table inside the toilet.
- I would like to propose at a hotel. Can I consult?
- All the staff would like to help you. Please contact us.
- Are there any golf courses nearby?
- Yes, there are. Please contact our concierge.